Terms and Conditions | EuroMeds One

Following are the terms and conditions you agree to when you place an order with EuroMeds One.

Legal

EuroMeds One is a Netherlands-based company with shipping facilities located in Spain, the Philippines, and the Netherlands. All legal matters are to be dealt with by the law of the Netherlands.

Operating Hours

EuroMeds One is a 24/7 365 pharmacy. That means the customers can place orders at any time. Shipping and other activities may be affected by local holidays and weekends.

Ordering Procedure

If the medication is available, it’ll show on the site. The customer can choose the dosage and the number of pills (Packages: 30, 60, 90, 120, 150, and 180 pills) and “Add to the Cart“. Upon which, 3 options will be visible:

View Cart– Will show you your cart and checkout option.
Continue Shopping– Will bring you back to the page to shop for more items.
Checkout– Will bring you directly to the checkout page.

After placing the order, the customer should receive a confirmation email. The customer should expect a second email with payment instructions within a few minutes.

Note: This confirmation email is a no-reply system mail that may end up in the Spam or other folders due to strict email filters that modern email providers use. A good idea is to find that mail and mark “Not Spam” so that the next mails are delivered to the inbox.

A representative may also call or send a text message to verify or if there is an issue with the order or the shipping details. For the fastest service, we advise our customers to stand by the phone and not let it go to voice mail.

Upon confirmation of the payment, the order is then sent to the shipping team. They pack, ship, and update the tracking number into the system. A system mail is then triggered again (And might go to the spam folder unless the customer marks it “Not Spam”).

Should the customer request a phone update, the EuroMeds One Customer Support team can call and update the customer with the tracking number. Each time the order status changes, the customer is notified via automated system mail. The following are the different order statuses:

On Hold: This is the initial status. This means that we have received the order, and it is pending payment. At this point, for the customers who have placed the order for the first time, one of our voice agents may call to confirm that the customer is real and it is not a fake order.
Processing: This appears as the payment has been confirmed and the order is forwarded to the shipping team.
Shipped: This means that the order has been shipped, and the tracking number is available. The customer receives it via email. If the customer has a registered account with us, they can also log in and check the “Order History“. The latest updates will be there.
Completed: If all is well, and the tracker indicates that the shipment has been delivered, the order status changes to “Completed“.

The Need For a Valid Phone Number

Just like other online pharmacies, we deal with a lot of fake orders. Therefore, it is necessary for the customer to provide us with a valid phone number while registering for an account or placing an order. Do not worry, we don’t share customer information with any other third parties.

By providing us with a phone number, the customer agrees that we reserve the right to call to verify if there is an actual person placing the order. The customer also agrees to receive text (SMS) updates regarding the order.

Our voice agents may also place a call to help process the payment. These calls should be placed during business hours, but can also be made (in some cases) during the weekends if the order or the payment processing is happening on the weekends.

We, therefore, recommend that the customer use a personal number or, better yet, a cell phone number rather than an office or land phone, where anyone, aside from the customer, can answer it.

An order may not be processed, and a customer account may be deactivated if the phone number is found to be invalid or no one ever answers the phone.

Note: Phone calls are made to verify new (first-time) customers only. Our regular and repeat customers don’t have to go through this as they are already familiar with the process.

The Need for Prescription

At EuroMeds One, we always encourage customers to have a prescription, although it is not a requirement to place an order. The way it is legal is that we are always in a different jurisdiction. When a US customer places an order, and the order is shipped from the Philippines, the difference in jurisdiction allows us to do so.

The rules in the Philippines are not the same as in the USA. At the same time, if a Filipino Customer orders a medication without a prescription, we either do not process the order or ship it from another facility, such as Spain.

Cancellation and Deactivation

The customer has the right to cancel an order upon placing it. They can request it via email, phone, or by logging into the account and going to their order history.

Cancellation is also possible upon processing the payment and before the order has been shipped. We refund the money with a 10% deduction as the processing fee. Once the order has been shipped, no refunds can be claimed unless there is a problem with the shipment (See Refund and Reshipment section).

EuroMeds One also reserves the right to cancel an order and/or deactivate the customer account for the following reasons:

If we have reason to believe that the order is fake (Someone placed an order just to test and has no intention of processing the payment).
The customer is refusing to answer the phone calls made by our agents, and all calls are ending up in voicemail.
The customer is refusing to reply to the email communications sent to them by EuroMeds One offering assistance with the payment process.
The customer files for a Credit Card Chargeback or a PayPal Dispute without consulting us or following our refund and reshipment procedures.
We welcome frequent communications from our customers and are happy to oblige, but if we realize that the customer is only doing it to badger our agents.
If the customer is threatening EuroMeds One and/or its personnel.

Refund and Reshipment

EuroMeds One strives to supply customers with the best quality products possible. However, we do not manufacture the medications. We acquire them from different suppliers.

Therefore, there are possibilities, however unlikely, that some suppliers provide us with a bad batch. Should that occur, and the customer finds the medications ineffective, EuroMeds One takes full responsibility and either reships the order or offers the customer a refund.

Refund and reshipment can also be offered if the customer receives the wrong medication. The following is the procedure to claim a refund or reshipment:

Take a picture of the package and the pills side by side and forward it to [email protected]. Make sure the tracking number on the package is visible, and the pills can be counted.
Wait for our representative to call. The customer can also place a call after sending the email. If it is our office hours, we’ll answer the call right away.
We shall check the validity of the claim and refund or reship at the customer’s request.

Note: It is important to remember that if a batch of medication is found ineffective, there must be several other customers who would complain about the same medication. If it happens that only one customer complains while the other customers are satisfied with the same product, the claim is considered invalid. At least 3 complaints on the same product are considered valid claims.

Refund and Reshipment Due to Customs Seizures:

At EuroMeds One, we take pride in our shipping team. We pack and ship in such a way that the packages avoid customs detection (Scan). In order to do that, we follow the discreet packaging system, which involves removing the medications from their original packaging (Blisters) and repacking them in vacuum-sealed ziplock bags and wrapping them in bubble wraps.

Yet, there is a possibility (0.2% of the time), that a package gets held by customs. If that happens, EuroMeds One also offers reshipment or a refund. The customer can email us with any proof of seizure (Customs Seizure Letter). We will verify if indeed the package has been seized and offer a refund or reshipment.

Refunding: Our first priority is to get the medications to the customer. If the package gets held by customs, reshipment is the way to go. Yet, if indeed the customer wants a refund, we do so minus the shipping fee ($30.00 or $80.00). The refund is issued via the same method the customer used to pay us. (PayPal for PayPal, and Western Union for Western Union). Refunds are processed within 5 business days.
Reshipments: This is the main priority as we want to deliver the medications to our customers. If customs holds the package, we recommend placing another order, and we will add the lost medications. This avoids significant loss of time and money for both the customer and the pharmacy. It’s also a good idea to change the shipping method, especially from Standard to Express. If reshipped exactly the same way, chances are customs will seize it again.

Invalid Claims (Refund and Reshipment)

The following are the cases where the request for free reshipment and refund is considered invalid:

If the customer fails to provide any proof (pictures of the package and pills, or customs’ letter of seizure).
If the package is seized by the customs, wherein the customer insisted on receiving the medications in the original blister. Medications in original blister packs make rattling noises and are prone to being detected by scans.
Non-receipt of the package due to wrong shipping information provided by the customer (Address, Zip, Phone number, etc).
Non-receipt of the package due to the customer providing us with a different name that is not the customer’s own. If ever this happens that the customer is sending the medication to his/her family members or friends, it should be notified BEFORE we ship. There is a “Note” section on the order form where customers can mention that the order is going to someone else.

Shipping Timeline

There are two types of shipping available.

Standard Shipping: Takes 12-14 business days and costs $30.00
Express Shipping: Takes 6-8 business days and costs $80.00

The timeline is based on the time it takes for the package to arrive in major cities such as New York, Los Angeles, Sn. Fransisco, Austin, Dallas, Toronto, Ontario, and Quebec in North America. London, Paris, Rome, Madrid, Barcelona, Helsinki, Stockholm, and Amsterdam in Europe. Hong Kong, Singapore, Seoul, Tokyo, Moscow, Sydney, Brisbane, and Perth in the Asia Pacific.

Note: If you are a resident of other cities and towns, expect delivery within the same period, or it may take an additional day or two.

Payment Options and Discounts

EuroMeds One has a wide array of payment options available. The customer can choose to pay using their debit or credit cards or PayPal. However, just like any other online pharmacy, EuroMeds One prefers Alternative Payment Methods.

Paypal or any other normal credit card merchants consider online pharmacy to be a “High Risk” business (Similar to online gambling, betting sites, and porn). They bombard us to supply them with numerous requirements and documentation before they release the money.

As most of the online pharmacy customers don’t have prescriptions, this puts us in a very uncomfortable position. Customers generally expect their shipments right after they have made the payment, but they don’t realize that we may have to wait for a month or more to get the money.

Alternative payment options, on the other hand, are safe and secure. These allow the customers to pay anonymously and allow us to collect the payments faster (Within 24 hours). We actually prioritize those who pay via alternative payment options since we are more interested in establishing long-lasting business relations with them. All alternative payment options can be processed with credit cards, so those who want to use their cards can do so.

Additionally, all alternative payment options come with a 15% discount as we appreciate the customers’ extra effort to get us the payment fast. The following are the alternative payment options and discounts:

Bank Transfer (Wise/Interac) (15% Discount): Electronic bank transfer is growing in popularity as people are using different e-wallet apps on their phones. We have also adapted to this, and are now offering different electronic bank transfers via Wise (US, UK, AU) and Interac (Canada).
Western Union (15% Discount): Western Union can be processed from home with credit cards, debit cards, and bank transfers. It can also be processed cash at a Western Union location. We send a very easy-to-follow instruction mail on how to process it.
MoneyGram (15% Discount): MoneyGram is also the same as Western Union and can be processed from home. You can also process it at a MoneyGram agent location or a Walmart branch. We send a very easy-to-follow instruction mail on how to process it.
Bitcoin/ Cash App (15% Discount): Bitcoin is probably one of the best options available. Those who do not know how to use Bitcoin (BTC) can request information from Euromeds One Customer Support. You can also read our article “How to Set Up a Bitcoin Wallet” for a step-by-step guide on BTC.

If you are unsure what payment method is the best for you, you can read our Blog Article:

Preferred Payment Methods for Online Pharmacies

You will have a complete understanding of the advantages and disadvantages of different payment methods and will be able to make an informed decision on which method is ideal for you.

Indemnification

Upon receiving the order, the customer is solely responsible for the storage of the medication. The customer should always be aware of the local laws regarding prescription medications. We encourage the customers to transfer the medications to an unmarked container to avoid trouble. In the event that someone is caught by the local law enforcement with medications without a prescription, EuroMeds One accepts no liability.